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Cookie policy

Last updated: June 23, 2022

A cookie is a small text file that's saved on your computer or mobile when you visit our website or use Timetastic.

We try to keep our use of cookies to a bare minimum, just those that are essential to provide you with Timetastic and run our business properly.

For example, there are only three cookies that can be set when you browse our website. One that stores your location so we can provide pricing in the correct currency. And two that help with signup attribution, so we can see if our marketing efforts are working.

When you use Timetastic you'll see from the table below that most are functional cookies that help with things like load balancing, security, fraud prevention, and login.

Cookies on our website

These are the cookies we use on our websites:

NameProviderPurposeDurationType
Signup attributionTimetasticLocal storage method for conversion attribution - so we can measure the effectiveness of our marketingNo expiryStatistics
User locationTimetasticStores the users location in local storage so that we can deliver pricing in the correct currencyNo expiryFunctional
_gcl_auGoogleGoogle Tag Manager's conversion cookie - allows us to measure conversions when we advertise on Google90 daysStatistics
_ga_6P6KNGTNP6GoogleSo we can look at and understand how our website is usedBrowser closeStatistics

Cookies in Timetastic

If you signup, login and use Timetastic then these are the cookies you'll see in use:

NameProviderPurposeDurationType
.AspNetCore.
Antiforgery.
xxxxx
TimetasticThis is a standard security cookie we use. It's an Antiforgery token that stops people being able to make requests "across origin" forging a request to Timetastic that isn't actually from Timetastic.Browser closeFunctional
.AspNetCore.
Identity.
Application
TimetasticThis is the login cookie. It's how we know which user is logged in.1 yearLogin
__cflbCloudflareCloudflare load balancing cookie.max 24 hoursFunctional
__stripe_midStripeStripe fraud prevention cookie. It helps Stripe  assess the risk associated with an attempted transaction.1 yearFraud prevention
__stripe_sidStripeAs above, but shorter duration, so they can identify fraud on a session basis.30 minutesFraud prevention
_cioidCustomer.ioA cookie that identifies a user to Customer.io. It gives us the "user did x on y" so we can segment for transactional and marketing emails.1 yearFunctional
Timetastic.2fa
.Device
TimetasticNotifies us that this user has signed in using 2FA, so we don't ask them again until the cookie expires.30 daysFunctional
MUIDMicrosoftMicrosoft/Bing Id cookie. MUID = Microsoft User Identity. It's used to track conversions from Microsoft advertising.1 yearStatistics
_uetsidMicrosoftMicrosoft conversion tracking cookie.1 dayStatistics
_uetvidMicrosoftMicrosoft conversion tracking cookie.16 daysStatistics
ai_sessionMicrosoftMicrosoft Application Insights cookie - to keep tabs on whether things worked or not and load speed. We use this to spot issues, slow requests, identify and fix bugs.30 minsStatistics
ai_userMicrosoftSame purpose as ai_session above - the App insights snippet installs both cookies and uses them to provide this service.1 yearStatistics

Additional cookies on our billing page

You'll find the following additional cookies on our billing page:

These cookies are slightly different in that they are set by a 3rd party, but they are essential for security and fraud prevention.

NameProviderPurposeDurationType
Stripe.jsStripeSecurity and fraud prevention.No expiryFunctional
Re-captchaGoogleFraud scoring. It's recommended we use this by Stripe to help prevent fraudulent activity.2 minutesFunctional

Cookies on our help centre

We use Zendesk to provide support and host the content on our help centre:

NameProviderPurposeDurationType
__cfruidZendesk/
Cloudflare
This is their Cloudflare load balancing cookieBrowser closeFunctional
__cf_bmZendesk/
Cloudflare
Cloudflare Bot management cookie to detect bots30 minsFunctional
_help_center
_session
ZendeskStores unique session key for Help Center product.Browser closeFunctional
__cfruidZendesk/
Cloudflare
Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.Browser closeFunctional
_zendesk_
session
ZendeskStores account ID, route for internal service calls and the cross-site request forgery token.8 HoursFunctional
_zendesk_
shared_session
ZendeskStores account ID, route for internal service calls and the cross-site request forgery token.8 HoursFunctional

Questions about cookies?

If you have any questions about the cookies you find on our site then please contact our support team, we're always happy to help.

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